This Shipping Policy applies to orders placed through reefa.shop for delivery within Germany.

Shipping charge: Free standard shipping on all orders
Estimated delivery time: 15 to 20 calendar days
Customer service: info@reefa.shop

1. Free Standard Shipping

reefa.shop provides free standard shipping on all orders delivered to an eligible address within Germany.

There is no minimum purchase amount required for free standard shipping unless a different condition is clearly displayed before checkout.

Free shipping does not include optional premium, express, special-handling, or redelivery services that a customer separately requests.

2. Estimated Delivery Time

The estimated total delivery time is generally 15 to 20 calendar days from order confirmation.

This estimate includes normal order preparation, fulfillment, transportation, and final delivery.

Where a different delivery estimate applies to a particular product, the applicable estimate will be displayed on the product page or during checkout.

The delivery estimate does not begin until:

• The order has been successfully submitted

• Required payment authorization has been completed

• Necessary customer and delivery information has been provided

3. Order Processing

Orders are reviewed and prepared before dispatch.

Processing may include:

• Payment verification

• Fraud-prevention screening

• Address verification

• Product allocation

• Quality checks

• Packaging

• Shipping-label preparation

Orders submitted on weekends or public holidays may begin processing on the next applicable business day.

4. Order Confirmation

After submitting an order, you should receive an order acknowledgement or confirmation at the email address provided during checkout.

Please review the confirmation carefully.

Contact info@reefa.shop promptly if you notice an error involving:

• Recipient name

• Delivery address

• Product

• Size

• Color

• Quantity

We will try to correct the order before dispatch, but changes cannot be guaranteed after processing has begun.

5. Dispatch Confirmation and Tracking

Where tracking is available, tracking information will be sent by email or made available through the order-status page after dispatch.

Tracking information may take several days to show movement while:

• The carrier registers the parcel

• The parcel enters the transport network

• The parcel moves between logistics facilities

• The local delivery carrier receives the parcel

A temporary absence of tracking updates does not necessarily mean that the parcel has stopped moving.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

The address should include:

• Full recipient name

• Street name

• House or building number

• Apartment or unit number where applicable

• Postal code

• City

• Country

• Telephone number where requested

reefa.shop is not responsible for delays caused by incomplete or incorrect information supplied by the customer, except where responsibility cannot legally be excluded.

7. Address Changes

Send an address-change request to info@reefa.shop as soon as possible.

Include:

• Order number

• Original address

• Corrected address

• Customer name

We cannot guarantee address changes after an order has entered fulfillment or been dispatched.

We will never ask you to send sensitive payment credentials by email to change an address.

8. Delivery Attempts

The carrier may:

• Deliver to the recipient

• Deliver to an authorized household member

• Deliver to a designated safe place

• Deliver to a nearby collection point

• Leave instructions for another delivery attempt

The available options depend on the carrier and local delivery conditions.

Customers are responsible for collecting parcels from a collection point within the carrier’s stated collection period.

9. Failed or Unclaimed Delivery

A parcel may be returned if:

• The address is incorrect or incomplete

• Delivery is repeatedly unsuccessful

• The parcel is not collected

• The recipient cannot be identified

• The recipient refuses delivery

If a parcel is returned, contact info@reefa.shop.

Where the failure is attributable to incorrect information or conduct by the customer, reasonable redelivery or return costs may be charged where legally permitted.

A refused parcel does not automatically constitute a valid withdrawal declaration. Customers wishing to withdraw should send a clear statement to info@reefa.shop.

10. Separate Parcels

An order containing multiple products may be divided into separate parcels for logistical reasons.

Separate parcels may:

• Have different tracking numbers

• Arrive on different dates

• Be delivered by different carriers

There is no additional standard shipping charge when we divide an order into multiple parcels.

11. Delivery Delays

Although we aim to deliver within 15 to 20 calendar days, delays may occasionally occur because of:

• Severe weather

• Public holidays

• Carrier disruption

• Transportation congestion

• Customs or border inspections

• Incorrect delivery information

• Security screening

• Government restrictions

• Natural disasters

• Other events outside reasonable control

If a significant delay occurs, contact info@reefa.shop with your order number.

Nothing in this section limits statutory remedies relating to delayed delivery.

12. Lost Parcels

Contact info@reefa.shop if tracking indicates that a parcel has not been delivered within a reasonable period after the estimated delivery window.

We may:

• Review the tracking history

• Confirm the delivery address

• Contact the carrier

• Request additional delivery information

• Open a carrier investigation

• Arrange an appropriate remedy where the parcel is confirmed lost

Carrier investigations may require cooperation from the recipient.

13. Parcels Marked as Delivered

If tracking shows “delivered” but you cannot locate the parcel:

1. Check the delivery address in the order confirmation.

2. Check entrances, safe places, reception areas, and parcel boxes.

3. Ask household members or neighbors.

4. Check for a carrier delivery notice.

5. Contact the local carrier.

6. Contact info@reefa.shop if the parcel remains missing.

We will review the available delivery information and assist where reasonably possible.

14. Damaged Parcels

If the parcel or product arrives damaged:

• Photograph the outer packaging

• Photograph the shipping label

• Photograph the damaged product

• Keep the packaging until the matter is reviewed

• Contact info@reefa.shop promptly

Providing photographs helps us investigate the damage but does not remove statutory rights.

15. Incorrect or Missing Products

If an order contains an incorrect product or an item is missing, contact info@reefa.shop and provide:

• Order number

• Description of the issue

• Photographs of the products received

• Photograph of the parcel and shipping label where possible

We will review the fulfillment records and provide an appropriate remedy.

16. Taxes, Duties, and Import Processing

Applicable taxes and mandatory charges will be handled or displayed in accordance with applicable law and the information provided during checkout.

Customers will not be charged an additional fee by reefa.shop for standard shipping.

Charges imposed independently by public authorities, where legally applicable and not collected during checkout, are not shipping charges imposed by reefa.shop.

17. Cancellation Before Shipment

Contact info@reefa.shop immediately if you wish to cancel an order.

We will attempt to cancel it before dispatch, but cancellation cannot be guaranteed after fulfillment has begun.

If the order has already been dispatched, the Return and Refund Policy and applicable withdrawal rights will apply.

18. Risk During Delivery

For consumer orders, the risk of accidental loss or damage generally remains with the seller until the products are received by the customer or a designated third party other than the carrier, subject to applicable law.

19. Contact

For shipping, tracking, address, delay, loss, or delivery questions, contact:

reefa.shop
Email: info@reefa.shop

Please include your order number in the subject line or message.