This Return and Refund Policy applies to purchases made through reefa.shop and forms part of our Terms of Service.

Nothing in this policy limits any mandatory rights available to consumers under German or European Union law.

Contact email: info@reefa.shop

1. Statutory Right of Withdrawal

Consumers generally have the right to withdraw from an online purchase within 14 days without providing a reason.

For orders containing goods, the withdrawal period normally begins on the day that you, or a third party designated by you other than the carrier, receives the goods.

Where several products from one order are delivered separately, the withdrawal period normally begins when the final product is received.

To exercise your right of withdrawal, you must inform reefa.shop of your decision before the withdrawal period expires.

You may send a clear withdrawal declaration by email to:

info@reefa.shop

Your message should include:

• Your full name

• Your order number

• The email address used for the order

• The products you wish to return

• A clear statement that you are withdrawing from the purchase

You do not need to provide a reason for exercising the statutory right of withdrawal.

You may also use any electronic withdrawal function made available on our website.

2. Return Deadline

After notifying us that you are exercising your right of withdrawal, you must send the products back within 14 days.

The deadline is met when the products are dispatched before the 14-day return period expires.

Please contact info@reefa.shop before sending a return. We will provide the appropriate return instructions and return destination for your order.

Do not send products to an address shown on a parcel, shipping label, warehouse label, or carrier document unless our customer service team has confirmed that address as the correct return destination.

Products sent to an unauthorized address may not be received or processed.

3. Return Conditions

To help us process your return efficiently, products should be returned:

• In the condition in which they were received

• Clean and unworn, except for reasonable inspection

• Without perfume, makeup, deodorant, stains, or other marks

• With original labels and tags attached where possible

• With any accessories or components included in the order

• In suitable protective packaging

You may inspect clothing in the same way that you reasonably could in a physical retail store.

You may be responsible for any reduction in value caused by handling that goes beyond what is necessary to establish the nature, characteristics, fit, and functioning of the product.

The absence of original packaging does not automatically remove a statutory withdrawal right. However, inadequate packaging that causes damage during return transportation may affect the refundable amount where legally permitted.

4. Return Shipping Costs

For a change-of-mind return or statutory withdrawal, you are responsible for the direct cost of returning the products unless:

• The product is defective

• The product was damaged before delivery

• We sent the wrong product

• We have agreed in writing to cover the return cost

• Applicable law requires us to cover the cost

We recommend using a tracked shipping service and keeping the receipt and tracking information until your refund has been completed.

reefa.shop is not responsible for a return parcel that cannot be located because it was sent without tracking, except where responsibility cannot legally be excluded.

5. Refunds Following Withdrawal

When you validly exercise your statutory right of withdrawal, we will refund payments received from you for the returned products.

Where delivery charges were paid, the refund will include the cost of the least expensive standard delivery method offered for the order. Additional charges resulting from your choice of a more expensive delivery method are not refundable unless required by law.

Standard shipping at reefa.shop is currently free, so there is normally no separate standard delivery charge to refund.

Refunds will be issued without undue delay and no later than 14 days after we receive your withdrawal notice.

We may withhold the refund until:

• We receive the returned products; or

• You provide evidence that the products have been sent back,

whichever occurs first.

Refunds will normally be issued through the original payment method unless you expressly agree to another method. You will not be charged a refund-processing fee by reefa.shop.

The time required for the refunded amount to appear in your account may depend on your bank, card issuer, payment provider, or financial institution.

6. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

Contact info@reefa.shop promptly if:

• A product arrived damaged

• A product appears defective

• You received the wrong product

• A product is missing from the parcel

• The delivered size, color, or model differs from the confirmed order

Please provide:

• Your order number

• A description of the problem

• Clear photographs of the product

• Photographs of the packaging and shipping label where relevant

Photographs help us investigate the issue but do not remove any statutory rights you may have.

Depending on the circumstances and applicable law, we may offer:

• Repair

• Replacement

• Reshipment

• Price reduction

• Refund

• Another legally appropriate remedy

Where a product is confirmed as defective, damaged before delivery, or incorrectly supplied, reefa.shop will bear reasonable return costs where required by law.

Statutory rights relating to defective or non-conforming goods remain unaffected by this policy. Claims for defects are subject to the applicable statutory limitation periods.

7. Products Excluded from Withdrawal

The statutory right of withdrawal may not apply to products that are legally excluded, including:

• Products made to the customer’s specifications

• Clearly personalized products

• Sealed products that are not suitable for return for health-protection or hygiene reasons after the seal has been removed

• Products that have become inseparably mixed with other goods after delivery

A product is not automatically excluded merely because it was sold at a discount or during a promotion.

Sale items may be returned under the same statutory rules unless a lawful exclusion applies.

8. Hygiene-Sensitive Products

For hygiene-sensitive products, such as sealed underwear or similar sealed personal garments, withdrawal may be excluded after a genuine hygiene seal has been removed where the legal requirements for that exclusion are satisfied.

Trying on ordinary clothing carefully does not automatically eliminate the right of withdrawal.

9. Exchanges

We do not guarantee direct exchanges because product availability can change.

To obtain a different size, color, or product, you may:

1. Return the original product in accordance with this policy; and

2. Place a new order for the preferred product.

If we agree to arrange an exchange, the arrangement will be confirmed by email.

10. Order Cancellations Before Dispatch

Contact info@reefa.shop as soon as possible if you wish to cancel an order before shipment.

We will try to stop the order, but cancellation cannot be guaranteed once processing or dispatch has begun.

If the order has already been dispatched, you may exercise your withdrawal rights after receiving it.

11. Refused and Unclaimed Deliveries

Refusing delivery or failing to collect a parcel does not always constitute a valid withdrawal declaration.

To ensure that your withdrawal is recorded, send a clear withdrawal notice to info@reefa.shop.

Where a parcel is returned because:

• The address supplied was incorrect

• Delivery was repeatedly unsuccessful

• The parcel was not collected

• The recipient refused delivery without notifying us

reasonable additional costs may be deducted or charged where permitted by law and where the circumstances are attributable to the customer.

Mandatory consumer rights remain unaffected.

12. Return Abuse and Fraud

We may investigate returns involving suspected fraud, product substitution, repeated use followed by return, alteration, deliberate damage, or false non-delivery claims.

We may refuse a voluntary return benefit where abuse is established. We will not restrict a mandatory statutory right without a lawful basis.

13. Contact

Questions about withdrawals, returns, damaged products, or refunds should be sent to:

reefa.shop
Email: info@reefa.shop